Customer Service - Login Problems and Questions

Why am I having trouble logging into the casino or sportsbook?

AOL users may sometimes have problems logging in. This can partly be explained by the fact that the AOL browser remembers old pages you have viewed (server side caching). Remembering old pages is meant to add speed to your browsing experience, however, it backfires when you try to view a web page that does not load correctly.

When this happens in most browsers, you can usually get it to display properly by refreshing your page (a button on your web browser). However, with AOL, when there is an error on a web page you have just loaded, AOL remembers this, and will simply reload the error page when you try to refresh. There are a few solutions you can try to get around this.

Solution #1 For Internet Explorer and AOL Users

Make sure your web browser or AOL is closed. Go to your Start Menu (bottom left hand side), up to "Settings", then to "Control Panel". When "Control Panel" opens, double click on "Internet Options" On the first screen you see there, there are two buttons you have to click. Under the category, "Temporary Internet Files", Hit the "Delete Files Button". If it asks you to delete all off-line content too, indicate "Yes". Immediately below the "Temporary Internet Files" section, is a menu item called "History", click on the button that says "Clear History". Click "Yes" when asked to delete all files in your history. Now click "OK" to exit out of the Internet options for the control panel. Restart your computer, and when you reload your web browser, you should be able to login without a problem.

Solution #2 for Netscape, Internet Explorer and AOL Users

In another window, login as usual. You will see the URL in the address box. From that address box, remove the "http://www" (without quotes). Click the enter/return key on your keyboard. This will reload the page (you will remained logged in).

Solution #3 The Last Resort

Download the latest version of Netscape or Internet Explorer. Install, and then restart.